HelpSupport

How can we help?

Stuck between games? Quick fixes for the most common questions. Still stuck? Email hello@padelwin.app.

Free and Pro

Free lets you score every match on Apple Watch, with every match type and deuce rule, serve tracking, undo and haptics. You can review your last 3 matches.

Pro adds your full match history, game statistics (points won, serve and return, breaks, deciding points, streaks, momentum) and workout stats such as heart rate and calories. Monthly, yearly and lifetime all unlock the same Pro features.

Apple Health permission

PadelWin asks for Apple Health access when you open New match for the first time. It uses it for heart rate and calories and, if you want, to save the session as a workout.

I tapped "Don't Allow". How do I turn it on?

  1. On your iPhone, open the Health app.
  2. Tap your picture or initials in the top right, then Apps under Privacy.
  3. Tap PadelWin and turn on the items you want to allow.

Or go to iPhone Settings, Privacy & Security, Health, PadelWin. The change reaches your Apple Watch within a moment.

My workouts don't show up in Apple Health

Check that Save to Health is on. It sits below Start match on the watch, and in the ••• menu during play. With it off, PadelWin writes nothing to Apple Health, by design.

Watch and iPhone not syncing

Scoring always works on the watch alone. Matches move to the iPhone when the two are connected. If the live card or a new match doesn't appear on your iPhone:

  1. Keep the iPhone near the watch, with Bluetooth and Wi-Fi on.
  2. Open PadelWin on the iPhone and leave it on screen for a few seconds.
  3. Check that both apps are up to date in the App Store.
  4. Still nothing? Restart the iPhone and the Apple Watch, then open PadelWin on each.

Matches are not lost while the devices are apart. They wait on the watch and sync later.

Restoring Pro

New iPhone, or reinstalled the app? Open PadelWin, go to the Pro screen and tap Restore Purchases. Make sure you are signed in to the App Store with the same Apple ID you used to buy. Pro comes back at no extra cost.

History after reinstalling

On iPhone, PadelWin backs up your match history to your own private iCloud. To get it back:

  1. Sign in to iCloud on your iPhone with the same Apple ID as before.
  2. Make sure iCloud is allowed for PadelWin: iPhone Settings, your name, iCloud.
  3. Install PadelWin and open it. Your matches come back from iCloud automatically.
  4. Open PadelWin on your Apple Watch. It gets the history from the iPhone.

Settings in the iPhone app shows the time of the last backup. If you reinstalled only one of the two apps, the other device sends its matches back on its own.

Cancelling Pro

On your iPhone open Settings, tap your name, then Subscriptions, choose PadelWin and tap Cancel Subscription. Do it at least 24 hours before the renewal date. You keep free scoring afterwards. For refunds, use reportaproblem.apple.com.

Requirements

  • Apple Watch with watchOS 11.6 or later.
  • iPhone with iOS 18.6 or later. iPad is not supported.
  • Languages: English, Spanish, German, Italian, French, Latvian, Russian.

Contact

Email hello@padelwin.app. Tell us your Apple Watch model, the watchOS and iOS versions and what happened. We answer in English and do our best in Spanish, German, Italian, French, Latvian and Russian.